Privacy Policy

Privacy Policy

Introduction

Welcome to https://parenting-plan-mediation.storysurge.net (hereafter referred to as “Parenting Plan Mediation,” “we,” or “our”). We are dedicated to maintaining a safe and secure online environment for our users, ensuring the privacy and protection of your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, tools, or services accessed through links or integrations on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides your interactions when:

  1. You sign up as an authorized user for our applications and services.
  2. You visit our website and interact with its various sections.
  3. You subscribe to receive newsletters, promotional emails, or other communications from us via phone, email, or SMS/text messages.

Personal Data Collection

We collect multiple categories of personal data to enhance your experience and provide tailored services:

  • Account Information: Details required to create and manage your user account, such as usernames, passwords, and registration data.
  • Payment Information: Credit card details, billing addresses, and payment history when you make purchases or use our subscription services.
  • Financial Information: Transaction records, banking information (if stored for direct debits), and financial status updates provided by users.
  • Purchase Information: Product/service preferences, purchase history, and order details to personalize your shopping experience.
  • Mobile Device Identifiers: Unique device IDs, operating system types, and mobile network carrier to provide location-based services and analyze user behavior.
  • Location Data: GPS coordinates or IP addresses to understand your geographic area for service customization.
  • Feedback and Reviews: Submitted comments, ratings, and reviews to improve our products and services.
  • Social Media Information: User data from social media platforms when you connect your accounts to share content or participate in discussions.
  • Product Information: Details about the products you interact with on our site, including pages visited, items viewed, and search queries.

We collect this data through various means: user input forms, account settings, purchase transactions, device sensors, analytics tools, and social media integrations. Additionally, third-party partners may provide us with aggregated or de-identified personal data for targeted advertising and service enhancement purposes.

Cookies and Tracking Technologies

Parenting Plan Mediation uses cookies and similar tracking technologies to enhance user experience and gather analytical insights:

  • Strictly Necessary Cookies: These ensure basic functionalities like login, session management, and language preferences.
  • Preference Cookies: Remember your privacy settings, ad preferences, and custom content choices.
  • Analytics Cookies: Track website usage, optimize performance, and provide targeted advertising on our site and partner networks.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We follow strict data retention policies, keeping personal data only for as long as it is necessary or required by law:

  • Data related to account activities and transactions is retained for the duration of your account’s active status and for a period after that to comply with tax regulations.
  • Financial records and payment information are secured in accordance with accounting and financial reporting requirements.
  • Legal and regulatory obligations may require us to store specific data for longer periods.

Once the retention period expires or when data is no longer needed, we securely delete or anonymize the data to prevent re-identification.

Data Security

Protecting your data is of utmost importance to us. We have implemented robust security measures to safeguard personal information:

  • Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols to ensure secure communication.
  • Secure Third-Party Processing: We engage trusted third-party service providers who comply with strict security standards to process payment transactions and store financial data securely.
  • Access Controls: Our systems have role-based access controls, ensuring that only authorized personnel can access sensitive information.

Children’s Privacy

Parenting Plan Mediation does not knowingly collect or solicit personal data from individuals under the age of 18. If you are a parent or guardian concerned about our collection of child information, please contact us using the details provided below.

Your Data Rights

Depending on your jurisdiction and local data protection laws, you have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: If inaccurate or incomplete, you can ask for corrections to your data.
  • Erasure (Right to be Forgotten): In certain situations, you can request the deletion of your data from our systems.
  • Restriction: You may limit or restrict the processing of your personal information under specific circumstances.
  • Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Object: Oppose the processing of your data for legitimate interests or direct marketing purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or file an appeal/complaint, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon publication on this page, and we encourage users to review it regularly.

Contact Us

For privacy-related inquiries, data requests, or complaints, please contact us:

  • Email: [email protected]
  • Postal Mail: Data Protection Officer, Parenting Plan Mediation, [Address]

We value your trust in our company and are committed to protecting your privacy throughout your interaction with Parenting Plan Mediation.